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From Risk to Revenue: A Proactive Approach to Securing Renewals
August 29, 2023 - 09 AM PST
In today's uncertain economic climate, businesses are more likely than ever to cancel or not renew subscriptions. This is a major threat to SaaS businesses, as renewals account for significant revenue.
Securing renewals is not just about retaining revenue; it's about building long-term relationships with customers. By working together, Customer Success and Sales can help ensure that customers are happy and engaged, leading to higher renewal rates. Whether you're just starting or you're a seasoned veteran, this webinar will provide you with valuable insights on how to secure renewals.
This webinar will discuss how Customer Success and Sales teams can work together to proactively secure renewals. We'll cover topics such as:
- Identifying and prioritizing at-risk accounts.
- Building strong relationships with customers
- Crafting a compelling renewal offer.
Learn From The Best
Melanie English
Sr. Renewals Manager
Catalyst
Toni Tiffany
VP of Customer Success
Orum
Vanessa Gatihi
Head of Customer Success, Portfolio Excellence
Slack
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Catalyst
Catalyst is the world’s fastest-growing Customer Success Platform (CSP), and it is the only CSP built by CS leaders for CS teams. The platform allows you to take control of your data, proactively drive customer health, and maximize your recurring revenue. With a workflow for every kind of CSM, from tech-touch to high-touch, with Catalyst you can empower your CS team at scale to take the right actions at the right time, and deliver an exceptional customer experience.